Terms of Service

By accessing or using Picnic (the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

These Terms are a legally binding agreement between you and Picnic Technologies Ltd (company number 17283444), a company registered in England and Wales ("we", "us", "our"). Our registered office is at Techspace C/O Antler C/O Picnic, 140 Goswell Rd, London, EC1V 7DY, United Kingdom.

If you are accepting these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation, and "you" includes that organisation.

The Service is designed and provided for use by businesses and organisations in the course of their trade, business, craft, or profession. Where you use the Service in that capacity, the statutory rights that apply to consumer contracts (under legislation such as the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013) do not apply to your use of the Service.

Individuals may also sign up in a personal capacity. If you use the Service as a consumer, nothing in these Terms excludes or limits any statutory right or remedy you have under applicable consumer protection law, and the provisions of these Terms apply to you only to the extent that law permits.

Picnic connects to the tools your team already uses (such as Slack, Gmail, Notion, Google Drive, Linear, and others), builds a shared, searchable context from them, and uses AI to derive todos, opportunities, summaries, and answers, alongside native documents and collaboration features.

Picnic is currently in early access. During this period:

• The Service is provided as-is, without any service-level agreement or uptime commitment.
• Features may change, be removed, or be replaced without notice.
• We may suspend or terminate access at any time, with reasonable notice where practicable, and reserve the right to wind down the early-access programme.
• Feedback you provide may be used to improve the Service without any obligation to you.

To use the Service you must:

• Be at least 16 years old.
• Provide accurate and complete information when creating your account.
• Keep your account credentials secure. You are responsible for all activity under your account, including on shared devices where you use the multi-account switcher.
• Notify us immediately at legal@joinpicnic.com if you suspect unauthorised access to your account.

Signing up with a corporate email address may join you to your organisation's existing Picnic workspace, where your organisation's admins control settings, integrations, and membership.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service, and any updates to it, for your own internal purposes. No other licence or right is granted to you by implication or otherwise.

Where you access the Service as a member of a workspace created by another customer, your use is also subject to the roles, permissions, and restrictions set by that workspace's administrators.

Picnic works by reading the sources you connect through each provider's own authorisation flow. By connecting a source, you confirm that:

• You have the right and authority to connect it and to grant Picnic the access described at connection time. Workspace-wide connections (such as Confluence, Intercom, Stripe, or an org-wide Linear or Jira grant) may only be made by someone with authority over that system for the organisation.
• For personal sources — your Gmail mailbox or your own Slack direct messages — you are responsible for ensuring that connecting them is lawful and permitted by your organisation, and that you have any consents required by applicable law to process other people's information contained in them.
• Your use of each connected platform through Picnic complies with that platform's own terms (for example, the Slack API Terms of Service and the Google API Services User Data Policy).

Disconnecting a source stops ingestion and revokes our access tokens. Content already ingested generally remains in your workspace, as described in the Privacy Policy; you can request its removal at any time.

You retain ownership of your content — both the content you create in Picnic and the content Picnic reads from your connected sources. You grant us a limited, non-exclusive, royalty-free licence to host, store, index, process, transmit to our sub-processors (including AI model providers), and display that content, solely to provide and secure the Service for you and your workspace.

This licence ends for a piece of content when it is deleted or expires under our retention rules, subject to residual copies in encrypted backups that age out on a rolling schedule.

We never use your content to train third-party foundation models, and our agreements with model providers prohibit them from doing so. We may use content you create in Picnic, your interaction signals, usage data, and content from connected sources whose platform terms permit it to improve the Service, including its AI features — only ever on an aggregated and/or de-identified basis, and always subject to the source exclusions in our Privacy Policy (content from Slack, Gmail, Google Drive, Notion, Intercom, and Stripe is never used to train or improve models, in any form).

Our Privacy Policy explains what personal data we collect, how we use it, and your rights. Where your workspace's content includes personal data that you or your organisation control, we process it on your behalf as a processor under applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

Our Data Processing Addendum — standard data processing terms consistent with Article 28 UK GDPR — is incorporated into, and forms part of, these Terms, and applies automatically wherever we process personal data on your behalf. Enterprise customers may request a countersigned or bespoke data processing agreement by contacting legal@joinpicnic.com. We maintain a list of our sub-processors in our Privacy Policy and will give reasonable notice of material changes to it, so that you may object on reasonable data protection grounds.

Picnic uses third-party AI models to derive structured items (todos, opportunities, summaries), answer questions, and draft content. Inferred items are presented with evidence excerpts so you can judge them.

AI output is generated automatically and may be inaccurate, incomplete, or missing context. You are responsible for reviewing AI output before relying on it, and for any decisions you make based on it. We do not warrant that inferred items or assistant answers are accurate, complete, or fit for any particular purpose. Use the confirm, dismiss, and edit controls to correct your workspace's context.

Assistant conversations may perform web searches and fetch URLs you paste, via our AI provider. Results from the web are third-party content that we do not control.

You own AI output. As between you and us, you own the AI-generated output produced for your workspace from your content, in the same way you own the rest of your content. This does not affect our ownership of the Service and the underlying technology used to generate it.

Bring your own key. If you add your own AI provider API key, requests funded by that key are governed by your agreement with that provider, and usage charges on that key are your responsibility. Picnic applies per-run safeguards against runaway usage, but these are safety rails, not a billing guarantee or spend commitment.

You agree not to:

• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Circumvent or attempt to circumvent the permission model that controls who can see workspace content, or access another workspace's data.
• Connect a source, or upload content, that you do not have the right to connect or upload.
• Upload, transmit, or process content that is unlawful, defamatory, harassing, or infringes a third party's rights.
• Probe, scan, or test the security of the Service without our prior written consent.
• Use the Service in a way that could damage, disable, or impair its operation or interfere with other users, including automated access beyond the integrations we support.
• Resell, sublicense, or provide the Service to third parties as a service bureau without our prior written consent.
• Use the Service, or any output generated through it, to build, train, or provide a product or service that competes with the Service.
• Send unsolicited bulk messages or automated communications through any integration connected to the Service, or use it to impersonate any person or entity.

Picnic is free to use during early access. We will give at least 30 days' notice before introducing paid plans, and you will never be charged without your explicit consent. Note that if you bring your own AI provider API key, that provider bills you directly for usage on your key (see "AI features and output").

Our IP. The Service — including its software, interface, branding, and the design of its context engine — is owned by Picnic Technologies Ltd and protected by applicable intellectual property laws. Nothing in these Terms grants you any right in our IP beyond the limited right to use the Service as described here.

Your content. You own your content, subject to the limited licence in "Your content and our licence to it".

Feedback. If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide licence to use that feedback without compensation or attribution.

The Service integrates with third-party platforms (including Slack, Google, Notion, Atlassian, Linear, GitHub, Granola, Intercom, and Stripe) and relies on third-party infrastructure and AI providers listed in our Privacy Policy. Your use of third-party platforms is governed by their own terms and privacy policies, not these Terms.

We are not responsible for third-party platforms, and changes to their APIs, terms, or availability may affect or disable features of the Service. Where a third-party platform revokes or limits access, we may need to disable the corresponding integration.

Each of us may receive information from the other that is marked confidential or that would reasonably be considered confidential given its nature ("Confidential Information"). Each of us agrees to use the other's Confidential Information only to exercise rights and perform obligations under these Terms, and to protect it with no less than reasonable care.

Confidential Information does not include your workspace content (addressed in "Your content and our licence to it"), or information that is or becomes publicly available other than through a breach of these Terms, was already lawfully known free of any duty of confidence, is independently developed, or must be disclosed by law or a competent authority (in which case we will give you reasonable notice where legally permitted).

By you. You may stop using the Service at any time, disconnect any integration, and request deletion of your account or workspace by emailing legal@joinpicnic.com. Deletion follows the timelines in our Privacy Policy.

By us. We may suspend or terminate your access if you materially breach these Terms, if required by law, or — during early access — on reasonable notice for any other reason. Where a breach can be put right, we will give you a reasonable opportunity to do so before ending your access, except where immediate suspension is reasonably necessary to protect the security of the Service, other users, or to comply with applicable law.

Your data on the way out. Before termination — or within a reasonable period after it — you may export, or ask us to export, your content by contacting legal@joinpicnic.com. After that period we may delete it in accordance with our Privacy Policy.

On termination, your licence to use the Service ends and we handle your data as described in the Privacy Policy. The sections titled "Intellectual property", "Confidentiality", "Disclaimers", "Limitation of liability", "Indemnity", and "Governing law and jurisdiction" survive termination.

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate or complete.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015 or similar consumer protection legislation.

To the fullest extent permitted by English law, Picnic Technologies Ltd's total aggregate liability to you arising out of or in connection with these Terms or the Service shall not exceed the greater of (a) the amount you have paid us in the 12 months before the claim arose, or (b) £100.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

You agree to indemnify and hold harmless Picnic Technologies Ltd and its officers, directors, employees, and agents from and against any claims, damages, losses, costs (including reasonable legal fees), and expenses arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) content you create, upload, or connect, including any claim that you lacked the right to connect a source; or (c) your violation of any applicable law or third-party right, including a third-party platform's terms.

Neither of us will be liable for any failure or delay in performing obligations under these Terms (other than payment obligations) to the extent caused by circumstances beyond our reasonable control, including acts of God, war, civil unrest, industrial action, failure of a third-party service or infrastructure provider, or governmental action. If such circumstances continue for more than 30 days, either of us may terminate these Terms on written notice to the other.

We may transfer our rights and obligations under these Terms to another organisation — for example as part of a merger, acquisition, or sale of assets. We will tell you in writing if this happens and ensure the transfer does not materially affect your rights under these Terms.

You may only transfer your rights or obligations under these Terms to someone else if we agree in writing.

Any notice you give us under these Terms must be sent to legal@joinpicnic.com or to our registered office address set out in "Contact". Any notice we give you will be sent to the email address associated with your account or, where relevant, to your workspace's administrators. A notice is treated as received 24 hours after being sent by email, or on the date of delivery if delivered by hand.

These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 for any person who is not a party to them to enforce any of their terms.

Each section of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining sections will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you for breaking them, that does not mean you do not have to do those things, and it will not prevent us taking steps against you at a later date.

These Terms and any dispute arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms. If you are a consumer in another jurisdiction, you may also have rights under the law of your place of residence that these Terms cannot override.

We may update these Terms from time to time. For material changes, we will notify you via the Service or by email at least 14 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service before the effective date.

Questions about these Terms? Please reach out: